Refund policy

HOW DO I PLACE A RETURN OR EXCHANGE?

We do not accept returns or exchanges unless the item purchased is damaged upon receiving the delivery. If you receive a damaged item, please reach out to support@thehoopery.com within 48 hours with your order number, a picture of the damaged product, and what you would like to do.

CAN I REQUEST A REFUND (DONATION DRIVES) ?

No, unfortunately we will not be able to issue refunds to any orders that are a part of pre-order periods that have been closed. All proceeds will have been already donated and all costs will have already been paid.